To help ensure that we receive all necessary information to investigate the suspected fraud you are reporting, please be prepared to provide us with the following:

1. Your contact information (name, address, telephone number, and email address)
2. The exact name of the insurance company
3. The full names of any agents or individuals who may be involved
4. Documentation which supports your insurance fraud allegation; this may include, but not be limited, to:
   • a case synopsis
   • cancelled checks
   • losses, if applicable
   • policy/policies
   • police reports
   • recorded interviews
   • witness statements
   • any other supporting documentation

Report the fraud by fax, mail or phone. You'll find our contact information at the bottom of this page.

1. Once we review your documents, we’ll do the following, where applicable:
   • Send you an acknowledgment letter that contains the following information:
     • Your Case Number
     • The name and contact information of the investigator assigned to your case
     • Determine if the insurance company violated state insurance laws
2. Once we have completed our investigation, we’ll send you a formal letter regarding the completion of our investigation. Our review will result in one of the following actions:
   • If we determine the insurance agency did not commit fraud, we will send you a letter explaining that determination
   • If an insurance law has been violated, we will take legal action
3. If you do not agree with the Department’s response to your complaint, please contact the Consumer Services Division and ask to speak with a Supervisor. You can find our contact information below. 
   • Note: If you need help finding an attorney, please contact the State Bar of Georgia Lawyer Referral Information Service.